Privacy policy
Last updated 2 Oct 2026
We are Krabi Clean, a cleaning company in Krabi. This policy explains what personal data we collect, why, and what you can do about it, under Thailand's Personal Data Protection Act (PDPA).
What we collect and why
Your booking: name, contact details, address and map pin, home details, date and time, notes on getting in, price and promo code, and the link or QR code that brought you to us, if any
To do the clean and keep you updated
Legal basisContract
Payment records, and the transfer slip if you pay by PromptPay
Proof of payment, and our accounts
Legal basisContractLegal duty
Photos and the checklist from the clean
A record of the work
Legal basisContractLegitimate interest
Photos of your home and your first name with your words about us, only when you agree to have them on our website
To show our work and what customers say
Legal basisConsent
Your LINE user ID, name and picture, if you sign in with LINE
Your account and referral link
Legal basisContract
Messages and photos you send us on LINE or WhatsApp
To answer you
Legal basisContract
Your booking's phone number, address and account, compared with earlier bookings
To check whether a referral or promo code applies
Legal basisLegitimate interest
A phone number left for a coming-soon service
To tell you once that it has launched
Legal basisConsent
How you use the website: pages visited, taps and scrolling, recordings with everything you type hidden, your approximate location from your IP address, and error reports
To keep the site working and make it easier to use
Legal basisLegitimate interest
To book, we need your name, address, home details, date and time, and one way to reach you. Without them we cannot do the clean.
You can switch off visit statistics and recordings at any time under at the bottom of every page. Nothing is used for ads, and we never sell your data.
Who receives it
- Our managers, and the crew assigned to your booking. In our chat inbox, the crew also see your earlier bookings with us.
- The companies that run our systems, each receiving only what its job needs: Supabase (database, Singapore), Vercel (website hosting, Singapore), LINE (sign-in and chat, Japan), Google Maps (address search, United States), PostHog (visit statistics, Germany) and Sentry (error reports, Germany). Your data is therefore also processed outside Thailand.
- Authorities, when Thai law requires it.
Cookies
We store a few things on your device: a cookie for visit statistics (kept 1 year, removed if you switch analytics off), your cookie settings and your language, and what a feature you use needs, such as staying signed in, adding items to a booking you just made, the link or QR code you arrived through, or a friend's referral link (30 days each). None of it is used for advertising.
How long we keep it
- Paid bookings, with payment records and slips
- 10 years, for our accounts and any legal claims
- Unpaid bookings that were cancelled or declined
- 1 year
- Photos from the clean
- 1 year
- Photos and words published on our website
- Until you ask us to take them down
- Chats with us
- 12 months after the last message
- Your account
- Until you delete it
- A number left for a coming-soon service
- Until the launch message is sent
- Website statistics
- 12 months, recordings 30 days
- Error reports and technical logs
- Up to 90 days
Deleting your account removes your profile, LINE sign-in, referral link, coupons and LINE chats straight away. Bookings stay on record.
Your rights
You can ask to see or get a copy of your data, correct it, delete it, have it moved to another service, object to or pause its use, and withdraw your consent. You can delete your account yourself on your account page, and switch analytics off under . For anything else, contact us. It is free, and we answer within 30 days.
You can also complain to the Office of the Personal Data Protection Committee.
Contact us
Message us on LINE or WhatsApp, or call 084 373 8633.
Changes
We update this page when what we do changes, and change the date at the top.